Terms of Service for BilagPilot

Version: 1.1 Last updated: 15 August 2026

1. Parties and definitions

These Terms apply to the use of BilagPilot, provided by:

Bjorvand Solutions Organisation number: 836 135 652 c/o Rengjøringshjelpen Kragerø AS Kirkegata 12 3770 Kragerø Norway Email: kevin@bilagpilot.no

In these Terms:

BilagPilot means the digital service, website, application, features, integrations, upload pages, messaging flows, AI features and related systems provided by Bjorvand Solutions.

Bjorvand Solutions means the provider of BilagPilot.

Customer means the accounting firm, sole trader, company or other business that creates an account, uses or pays for BilagPilot.

User means an individual who is given access to BilagPilot on behalf of the Customer.

Client means the Customer's client, client contact, supplier, employee or another third party from whom the Customer requests accounting documents, supporting documentation, responses or information through BilagPilot.

Customer Data means data, files, accounting documents, receipt declarations, messages, contact information, uploads, integration data, statuses, logs and other content entered, uploaded, sent, received or processed through BilagPilot by the Customer, Users or Clients.

Accounting System means a third-party system that the Customer may connect to BilagPilot, such as Fiken, Tripletex, PowerOffice, Finago, Unimicro, Visma eAccounting, Conta, Xero, QuickBooks Online or another system later supported.

Smart Kontroll means BilagPilot's AI-assisted review and sorting functionality where enabled and technically available.

Trial means BilagPilot's standard 14-day free trial, unless another period is expressly shown in the registration flow or agreed separately.

Privacy Policy means the BilagPilot privacy notice available at https://bilagpilot.com/privacy.

DPA means the BilagPilot Data Processing Agreement available at https://bilagpilot.com/dpa.

Retention Schedule means the BilagPilot Data Retention Schedule available at https://bilagpilot.com/retention.

Norwegian Service means BilagPilot supplied through bilagpilot.no or a Norwegian order flow.

International Service means BilagPilot supplied through bilagpilot.com or an international order flow to businesses in the United States, United Kingdom, Australia, Canada, New Zealand, Ireland or another market later supported.

2. Acceptance of the Terms

By submitting a registration or order form, creating an account, starting or using a Trial, using BilagPilot, entering into a subscription, activating an integration, inviting a User or giving a Client an upload link, the Customer accepts these Terms.

A registration or order flow may ask the Customer to agree only to these Terms. By accepting these Terms, the Customer:

enters into the service agreement with Bjorvand Solutions;
confirms that the Privacy Policy has been made available and acknowledges the information in it; and
accepts the DPA as incorporated into the service agreement where Bjorvand Solutions processes personal data on the Customer's behalf.

The Privacy Policy is a privacy notice, not a separate contract and not a request for consent. Accepting these Terms does not constitute consent to any processing that legally requires separate consent. Where separate consent is required, it will be requested separately and may be withdrawn in accordance with applicable law.

The DPA applies automatically where its scope is met. The Retention Schedule forms part of the DPA for Customer Personal Data and also provides information about Bjorvand Solutions' own retention practices. No separate DPA checkbox or handwritten signature is required where electronic acceptance is legally valid.

The person accepting these Terms on the Customer's behalf confirms that they have authority to bind the Customer.

BilagPilot is a B2B service. It is not intended for an individual acting outside a trade or business. The Customer confirms that it obtains and uses the service for business purposes.

For Customers contracting through bilagpilot.no, the Norwegian Terms govern. For Customers contracting through bilagpilot.com or an international order flow, this English version governs. A separate written agreement overrides these Terms only where it expressly states that it does so.

3. What BilagPilot is

BilagPilot is a B2B tool for accounting firms and other businesses that want to collect, chase, review, upload, track and forward missing accounting documents and supporting documentation.

BilagPilot may be used to:

create requests for missing receipts, invoices, attachments and other documentation
structure requests by customer, client, period, deadline and request item
send email, SMS and manual messages to Clients
provide Clients with an upload page without requiring a Client account
receive files, text responses, partial responses, receipt declarations and status updates from Clients
show status, history and activity by customer, client, period and request
store uploaded files privately
use Smart Kontroll where enabled
connect to supported Accounting Systems and other third-party services where enabled
export or forward approved files into the Customer's existing accounting workflow

BilagPilot is not:

a complete accounting system
an official accounting-document archive
a bookkeeping engine
a payment system
a full client portal
an Altinn, KYC, professional-compliance or regulatory-compliance engine
a general OCR service
an AI bookkeeping service
a service for automatic posting, VAT selection, account selection, bank reconciliation, attestation or payment approval
a tax, legal or accounting adviser
a guarantee that accounting documents, declarations, files, responses or integration data are accurate, complete, genuine, relevant, lawful or ready for bookkeeping
a guarantee that the Customer satisfies bookkeeping, tax, VAT, reporting, retention or professional obligations

The Customer is responsible for bookkeeping, review, reporting, archiving, tax treatment, documentation assessment, deadlines and compliance with applicable law, professional standards and client-engagement terms.

4. Customer responsibilities

The Customer is responsible for all use of BilagPilot under its account, including use by Users, invited persons, Clients who receive upload links, and integrations activated by the Customer.

The Customer must ensure that:

account information is accurate and current
Users have the required internal authority
former Users are removed when access is no longer required
Users are given access only to customers and clients they should work with
Clients may lawfully be contacted by email, SMS, upload link or another channel used by the Customer
the Customer has a lawful basis for personal data entered, uploaded or obtained through integrations
accounting documents, files, receipt declarations and other documentation processed through the service are lawful, relevant and necessary
requests, messages and notes do not contain more information than necessary
upload links are treated as sensitive access links
passwords, accounts, email accounts, telephones, links and access rights are protected
the Customer's clients, employees, suppliers and other individuals receive required privacy information
the Customer checks the correct business, client, period, file, request item, integration and Accounting System before accounting use
export, transfer, review and legally required retention take place in the Customer's own Accounting Systems or archives where required

The Customer is responsible for ensuring that messages, reminders, SMS messages, emails, notes, requests for receipt declarations and other communications sent or received through BilagPilot are reasonable, lawful, necessary and not misleading.

5. Accounts, Users and access

The Customer may invite Users to its account. Users may have different roles, such as owner, accountant or another role supported by BilagPilot.

A User may have access to more than one workspace or Customer account. The User must check that the correct workspace and customer are selected before performing work.

Certain plans or settings may restrict Users to assigned customers, clients or work areas. These restrictions are an aid, not a replacement for the Customer's internal access management.

The Customer is responsible for managing internal authority, inviting the correct people, removing former Users, updating roles, limiting access and responding to suspected unauthorised access.

Bjorvand Solutions may block, limit, suspend or terminate access where:

payment is not made
a subscription is cancelled, archived, paused, downgraded, terminated or overdue
temporary invoice-based access expires or an invoice remains unpaid
the Customer breaches these Terms
use of the service creates a security risk
there is suspected abuse, unlawful use, spam, unauthorised access or an attempt to bypass security controls
action is necessary for operation, security, maintenance, third-party requirements, regulatory orders or legal requirements

Active subscriptions, Trials and temporary invoice-based access may provide access. Access may be limited by plan, client limit, SMS credits, AI limits, integration status, payment status, security status or technical capacity.

6. Upload links and Client uploads

BilagPilot may generate upload links that the Customer sends to Clients by email, SMS, manual sharing, inbound-email flow or another channel.

A Client upload page normally does not require an account. Anyone with a valid upload link can open the page and view limited context.

An upload link may relate to one request, one period, one customer or client, or a client-scoped view showing several open requests or periods for the same Client.

An upload page may show:

the Customer's firm or business name
client name
one or more periods
deadlines
the Customer's message
requested accounting documents or document items
previous responses, previous uploads or status where relevant to the same Client
titles, notes and comments entered by the Customer
upload fields, text responses, status choices and receipt-declaration choices where enabled

The Customer must treat upload links as sensitive access links and must not share them more widely than necessary.

BilagPilot may store token metadata, preview text, history, expiry and revocation status. Tokens may be stored as hashes. Links may expire, rotate, be revoked, blocked or replaced.

BilagPilot does not necessarily verify the identity of a person using an upload link. Identity may be inferred from the Customer's stored Client contact, the link used, technical metadata or information supplied during upload. An upload link is not secure identity verification.

The Customer must not include unnecessary sensitive personal data, confidential details or information unrelated to the collection purpose in requests, titles, notes, messages or upload context.

7. Files, uploads and responses

BilagPilot may support single uploads, multiple files, bulk uploads, folder-based uploads where technically available, text responses, partial responses, re-upload, rejection, comments and status choices such as "send later", "already sent", "need help" or "do not have the document".

A partial upload, text response or status choice does not necessarily mean that a request is complete, that the document is correct, or that the Customer has received sufficient documentation.

BilagPilot may technically validate the token, workspace, client, request, status, file count, file size, file type, file extension, MIME type, storage path, reservation, signature and database commit. Permitted file types and maximum sizes may be controlled by workspace settings, plan or technical security limits.

BilagPilot does not necessarily provide complete virus, malware or content scanning. The Customer must not rely on BilagPilot as its only file-security control.

The Customer is responsible for reviewing uploaded files, rejected files, re-uploads, partial responses, text responses and status changes before further processing, bookkeeping, archiving or forwarding to an Accounting System.

8. Receipt declarations

Where enabled, BilagPilot may allow a Client to complete a receipt declaration when an original accounting document is missing.

A receipt declaration may include a supplier, date, amount, currency, payer, purpose, reason the original is missing, signature, contact information, proof of payment, attachments, risk flags, events, a generated PDF and technical control values.

A receipt declaration is replacement supporting documentation for manual assessment. It is not automatic bookkeeping approval, tax advice or a guarantee that the documentation is sufficient under bookkeeping, tax or VAT rules.

The Customer is responsible for deciding whether the declaration may be used, whether the original must still be obtained, whether proof of payment is sufficient, and how the declaration should be archived, booked or replaced.

If the original document is later uploaded, BilagPilot may mark or show that the declaration has been replaced where supported. The Customer must review and handle the accounting consequences.

9. Smart Kontroll and AI

Smart Kontroll is an AI-assisted feature that may be limited, plan-dependent, temporarily unavailable or subject to usage limits. Limits for paid plans and separately agreed plans are shown in the service, order flow or agreement.

During the standard Trial, Smart Kontroll is limited to 20 successful processes per local calendar day and 100 successful processes in total. Capacity may be reserved before processing and confirmed only after success. Failed processes should normally not consume the allowance, and stale reservations may be released.

Where Smart Kontroll is enabled and technically available, BilagPilot may use OpenAI or another AI provider to read files, upload metadata and relevant request context. Smart Kontroll may suggest sorting, linking, internal approval, rejection, status, reasoning, confidence, evidence or risk flags. Where the Customer has separately enabled a configured workflow, the feature may also apply selected internal classifications or approvals within BilagPilot.

An internal AI assessment is not bookkeeping, accounting approval, tax assessment, payment approval or confirmation that an external Accounting System has received or processed a file. The Customer always retains control and professional responsibility.

Smart Kontroll does not:

create postings, journal lines or VAT selections
select an account, tax treatment or VAT treatment
approve payments
provide legal, tax or accounting advice
replace the Customer's professional review
guarantee that documents or declarations are accurate, complete, relevant, lawful or ready for bookkeeping
guarantee delivery to an external Accounting System

AI-generated suggestions, explanations, flags, classifications and statuses may be wrong, incomplete, misleading or based on insufficient information. Smart Kontroll may produce false positives and false negatives.

The Customer must review accounting documents, documentation, requests, AI outputs, internal status, exports and integration transfers before accounting use. The Customer uses Smart Kontroll at its own risk subject to these Terms.

Bjorvand Solutions may change, restrict, disable or refuse AI use where necessary for cost, capacity, quality, security, provider changes, abuse, privacy or legal requirements.

10. Integrations and third-party services

BilagPilot may use or integrate with third-party services, including:

Supabase for authentication, sessions, database services and private file storage
Vercel for hosting, runtime, analytics, performance measurement, logs, BotID and technical operation
Stripe for Checkout, payment, subscriptions, invoices, payment status, customer portal, Stripe Tax and tax handling
Resend or an equivalent email provider for outbound and, where enabled, inbound email
GatewayAPI or an equivalent SMS provider for SMS and telephone verification
OpenAI or another AI provider for Smart Kontroll where enabled
Google or Microsoft as identity providers where selected by a User
Fiken, Tripletex, PowerOffice, Finago, Unimicro, Visma eAccounting, Conta, Xero, QuickBooks Online or other Accounting Systems where activated by the Customer
the Norwegian Brønnøysund Registers or Register of Business Enterprises for business lookups and VAT registration status
Bring for postal code or address lookup where configured
Formspree or an equivalent form provider for contact or quote forms
Cloudflare Turnstile or equivalent bot protection where enabled
Sentry or equivalent error tracing where configured

Third-party services may have their own terms, operating models, prices, limits, API rules, security measures and privacy practices. Bjorvand Solutions is not responsible for failures, downtime, delays, data loss, price changes, terms changes, API changes, access restrictions or acts of third parties outside Bjorvand Solutions' reasonable control.

If the Customer activates an integration, the Customer is responsible for having the right to connect BilagPilot to the relevant third party, use required API keys, consents, partner keys or OAuth permissions, pay third-party charges and review which data is obtained, stored, synchronised or sent.

11. Accounting integrations

Accounting integrations may import organisations or clients, synchronise transactions or possible missing documents, create or connect requests, mark items as uploaded, forward approved files or update internal status where supported.

Integrations do not necessarily create postings, journal lines, payments, VAT selections, complete bookkeeping or full accounting approval.

Support varies by market and provider. Verified code shows Fiken, Tripletex, Conta, PowerOffice and Finago as ready Norwegian integrations, Unimicro and Visma eAccounting as pilot integrations, and Xero and QuickBooks Online as ready integrations in supported international markets. Status may change, and availability shown in the user interface or order flow takes precedence over this general summary.

Accounting integrations may be production-ready, pilot, beta, experimental, limited or dependent on special provider access. They may differ in supported data sources, file types, direct attachments, inboxes, fallback destinations, synchronisation periods, API limits, client structures and provider IDs.

The Customer is responsible for checking:

the correct Accounting System
the correct workspace, business, client and period
the correct request item, provider ID and document type
the correct file and format
that required provider access is active
that local status in BilagPilot matches status in the Accounting System
that transfer to the Accounting System actually completed

Synchronisation may be limited, delayed or incomplete because of provider limits, large data volumes, invalid API access, rate limits, missing permissions, expired tokens, provider changes, unexpected data models, temporary downtime or technical errors.

Local approval, received status or AI assessment in BilagPilot may succeed even if sending to the Accounting System fails, is rejected, reaches a fallback destination, requires manual follow-up or cannot be linked to the original record.

Bjorvand Solutions is not responsible for errors caused by an incorrect selection, incorrect data, incorrect configuration, missing provider access, provider failure, unsupported file type, API change or the Customer's failure to review.

12. Email, SMS, inbound email and messages

BilagPilot may send email and SMS on behalf of the Customer or for operation of the service.

Messages may contain upload links, the Customer's name, client name, period, deadline, request text, document items, comments, status and other information entered by the Customer.

The Customer is responsible for ensuring that recipients may lawfully be contacted, telephone numbers and email addresses are correct, and message content is accurate, necessary and no more sensitive than required.

BilagPilot may store the full message content, including raw upload links, in activity logs, reminder history, email history, SMS history, inbound-email logs and provider logs. The Customer must not include more sensitive or confidential information than necessary.

BilagPilot may support inbound email aliases through which email or attachments are forwarded to BilagPilot. Inbound email may be routed to a customer, client, period, request or request item, stored as an upload, rejected, placed in an uncertain state or require manual processing.

Inbound email may be ambiguous. BilagPilot may ignore, filter or separately process signature images, inline images, logos, small attachments, unsupported files, duplicates or content that cannot be matched technically. The Customer is responsible for checking that email-forwarded documentation reaches the correct destination and does not contain unnecessary sensitive data.

Email and SMS depend on third-party providers, the recipient's email system, mobile operator, spam filters, incorrect contact details, networks, provider restrictions and recipient actions. Bjorvand Solutions does not guarantee that a message will be delivered, opened, read or answered.

13. Permitted and prohibited use

The Customer may use BilagPilot only for lawful business activity and purposes reasonably connected with requesting, chasing, uploading, reviewing, tracking, exporting and forwarding accounting documents and supporting documentation.

The Customer must not:

upload unlawful content
upload malware, viruses, malicious code or files intended to damage systems
attempt to bypass technical restrictions, payment limits, access controls, usage limits or security measures
use BilagPilot for spam, unsolicited marketing or bulk messaging without a lawful basis
enter personal data that the Customer has no right to process
enter sensitive personal data that is unnecessary for the purpose
enter national identity numbers, health information, criminal-offence data, political opinions, religion, trade-union membership or similar information unless strictly necessary and lawful
use upload links as identity verification
use BilagPilot as the only archive where the Customer has a separate legal retention obligation
use the service in a way that may harm BilagPilot, Bjorvand Solutions, another customer, a Client, a provider or a third party
reverse engineer, copy or attempt to extract source code, database models, security mechanisms or non-public information from the service
use the service to build or improve a competing service without written consent

Bjorvand Solutions may remove, block or restrict content, uploads, messages, accounts, links or integrations where necessary for operation, security, legal requirements, provider requirements or abuse prevention.

14. Prices, plans and subscriptions

BilagPilot is supplied as a subscription. Current prices, plans, client limits, billing intervals, features, SMS credits, Smart Kontroll credits, Smart Kontering credits, integration support, onboarding terms and other limits are shown in the service, on the website, in Stripe Checkout, on an invoice, in a quote or in other order information. The price and terms shown at the time of order apply to that order.

For the Norwegian Service, the standard billing interval is quarterly or annually, and payment may be made by card or email invoice where offered. For the International Service, the standard billing interval is monthly and payment is made by card through Stripe Checkout unless expressly agreed otherwise.

Prices exclude VAT, GST, sales tax and similar taxes unless expressly stated otherwise. The Customer is responsible for taxes, duties and accurate billing and tax information relating to its purchase, except taxes on Bjorvand Solutions' net income. Where Bjorvand Solutions is required to calculate, collect or remit such tax, the amount may be added to the price and collected from the Customer as shown before order.

A paid subscription renews automatically for successive periods using the same billing interval until cancelled, unless the order flow, quote or a separate agreement expressly states otherwise.

The market may affect language, currency, business identifier, tax wording, payment method and billing interval. International prices may be shown in USD, GBP, AUD, CAD, NZD or EUR. The currency and amount displayed in the order flow are binding for the purchase.

Standard paid plans may have client limits of 40 for Start, 125 for Byrå or Firm, and 300 for Vekst or Growth. A customised solution for higher limits may be offered separately. The free Trial is limited to 20 active clients.

Plans may also limit the number of Users, SMS messages, AI use, integrations, storage, uploads, support, onboarding or other features.

The current standard included-SMS allowances for the Norwegian Service follow the billing period:

Start: 450 SMS messages per quarter or 1,800 per year
Byrå: 1,350 SMS messages per quarter or 5,400 per year
Vekst: 3,000 SMS messages per quarter or 12,000 per year

Existing Customers on a legacy pricing model may have monthly allowances of 100 SMS messages for Start, 300 for Byrå and 750 for Vekst, unless agreed otherwise. International or customised plans may have different allowances shown before order.

Additional SMS credits normally cost NOK 1 per SMS excluding VAT in the Norwegian Service, unless otherwise stated or agreed. International pricing is shown in the relevant order flow.

Additional Smart Kontroll or Smart Kontering credits may be offered as add-ons. Current price, quantity, expiry and terms are shown in the service or Stripe Checkout before payment.

Bjorvand Solutions may change prices, plans, features, discounts, credits and limits. Material price changes for existing Customers will normally be notified at least 30 days before taking effect. The Customer may cancel before the change takes effect if it does not accept the change.

Discounts, promotions, annual payment, quarterly payment, a Trial, invoice orders or customised offers apply only as stated in the offer, payment flow or agreement.

15. SMS credits and consumption

SMS may be included in a subscription, purchased as credits or charged separately, depending on the applicable plan and agreement.

SMS credits, included SMS messages and other usage limits do not guarantee delivery, opening or response. Incorrect telephone numbers, carrier errors, blocked recipients, provider failures, spam filtering, content restrictions or technical errors may prevent delivery.

Unused SMS credits are not normally refundable unless expressly agreed or required by mandatory law.

Bjorvand Solutions may restrict or stop SMS sending because of non-payment, abuse, technical risk, provider restrictions, unusually high consumption, suspected spam or breach of these Terms.

16. Free Trial, onboarding and temporary access

16.1 Standard offer

BilagPilot's standard Trial lasts 14 days. No payment card, invoice choice or payment authorisation is required to create a trial account or start the period. The Trial does not automatically convert to a paid subscription, and the Customer is not automatically charged at expiry. Paid use requires an express upgrade by an owner.

Trial registration may require email confirmation and mandatory telephone verification by SMS code. A separate choice about being contacted regarding setup or offers is voluntary and does not affect the requirement to verify the telephone number.

Creating a User or workspace does not start the 14-day period. The workspace first remains in a setup state. The Trial starts on the first successful import of at least one client through a supported integration for which the trial-start trigger is enabled. Connecting or authorising an integration alone does not start the period, and an import that returns no clients does not start it. A partially successful import that imports at least one client may start the period.

The start is intended to occur only once and cannot be extended through repeated connections or imports. If registration of the start fails without causing the client import itself to fail, the next relevant import may attempt to register the start again.

16.2 Eligibility and limits

The general rule is one Trial per legal business, per matching business account or tenant in the Accounting System and per workspace. A new email address, new User, new workspace or other technical workaround does not create a right to another Trial for the same business or tenant. Bjorvand Solutions may use normalised business and tenant keys to enforce this rule.

The Trial is limited to 20 active clients. Smart Kontroll is limited to 20 successful processes per local calendar day and 100 successful processes in total during the Trial. Other functions may be limited by plan, integration, capacity or security.

Bjorvand Solutions may reject, end, restrict or consolidate Trials because of abuse, incorrect registration, lack of eligibility, duplicate businesses, technical risk, security needs or breach of these Terms.

16.3 Access before, during and after the Trial

Before the Trial starts, the Customer may normally configure the workspace, connect a supported integration and import clients, but outbound messages, reminders and Smart Kontroll may be blocked.

During an active Trial, the Customer has ordinary read, write, messaging and AI access within the Trial limits and other feature restrictions.

At expiry, the workspace immediately becomes read-only. The Customer may normally read and export existing data, but may not create new requests, send new messages or reminders, run new AI reviews or make other changes. Existing Client links may continue to receive material that was already requested for up to seven days after expiry. After that period, inbound receipt may also be disabled. The inbound period does not restore the Customer's write or messaging access.

Expiry does not delete the workspace, Users, clients, requests, logs or files. The owner may later choose a paid subscription or begin the account-deletion process.

16.4 Upgrade and temporary access

Only an owner may upgrade. For card payments, the Trial is converted only after BilagPilot has confirmed an active Stripe subscription. A Checkout session that is started, abandoned or interrupted is not sufficient.

For Norwegian email invoicing, the Trial may be converted when the invoice order is created in the applicable flow. An invoice normally has 14 days to payment where offered. International invoice payment is not offered unless expressly agreed.

Where the Customer orders by invoice, quote or manual onboarding, Bjorvand Solutions may grant temporary access before payment is received. Temporary access may have temporary client, SMS, AI, integration or other limits and may be withdrawn if the invoice is not paid, the order is not completed or the Terms are breached.

The Trial does not change the 30-day workflow guarantee. The guarantee period starts when the first paid subscription begins.

17. Payment, invoices and Stripe

Payment is handled through Stripe or another payment provider selected by Bjorvand Solutions.

Stripe may handle Checkout, payment methods, subscriptions, invoices, payment status, customer portal, VAT, GST, sales tax, Stripe Tax, credit notes, receipts, billing data and payment history. BilagPilot does not store full card numbers.

The Norwegian Service may offer card payment or email invoice. The International Service normally uses monthly card payment through Stripe Checkout. International email invoicing is available only where expressly agreed.

The Customer may normally manage payment methods, invoices and subscriptions through Stripe's customer portal, a Stripe-hosted payment page, BilagPilot or by contacting Bjorvand Solutions.

Stripe and BilagPilot may use 3D Secure or equivalent strong customer authentication where required, recommended or triggered by risk rules.

The Customer is responsible for keeping payment details, billing information, legal business name, business identifier, VAT or tax information, address, country and contact information accurate and current.

18. Failed payment

If payment fails, Bjorvand Solutions or Stripe may retry the charge, send payment reminders, provide a time-limited payment or grace state, restrict features, limit operational access or end the subscription.

The payment setup currently follows these general principles, subject to technical settings that may change:

Stripe may use smart retry after a failed card payment
card charges may be retried within the provider's and Bjorvand Solutions' current settings
for bank debit or invoice where offered, retries, reminders or collection steps may follow the applicable payment flow and agreement
the Customer may receive email about failed payment
if payment attempts fail, the subscription may be cancelled, paused, restricted or marked overdue
unpaid invoices may remain overdue or past due
access may be restricted or terminated if a manually issued invoice is not paid by its due date

Failure to pay does not release the Customer from payment obligations that have already arisen.

Bjorvand Solutions may block, restrict or terminate access for non-payment.

19. Payment disputes and chargebacks

If the Customer disputes a payment, starts a chargeback or otherwise reverses payment, Bjorvand Solutions may block, restrict or terminate access.

If a dispute is opened for the full amount of a recurring payment, the subscription may be cancelled immediately without a pro-rata refund.

This does not restrict the Customer's right to challenge an actual billing error, but the Customer should first contact kevin@bilagpilot.no so that the matter can be reviewed promptly.

20. Cancellation, downgrade and restart

The Customer may cancel through BilagPilot, the Stripe customer portal or by contacting Bjorvand Solutions.

Unless otherwise agreed, cancellation takes effect at the end of the current paid month, quarter, year or other billing period. The Customer normally retains access until the end of that period unless access is blocked because of a breach, abuse, security risk or payment dispute.

Bjorvand Solutions may ask the Customer to provide a cancellation reason. Providing a reason is voluntary unless the service clearly states otherwise.

A downgrade may take effect immediately or at the end of the current period, depending on the payment flow, plan and technical support. A downgrade may restrict client limits, SMS credits, AI use, integrations, export options or other features.

Restart after cancellation, non-payment, pause or archiving may require a new payment, new plan, updated payment information, new onboarding, reconnected integrations or acceptance of updated terms.

Payments for completed or current paid periods are not normally refundable, except where the 30-day workflow guarantee applies, where mandatory law requires a remedy, or where Bjorvand Solutions chooses to provide one.

21. 30-day workflow guarantee

New Customers on a standard paid plan may request a refund of the subscription fee attributable to the first month if, within 30 days after the subscription starts, they have:

completed onboarding
tested BilagPilot with a real client group
used the service genuinely and in good faith
reasonably concluded that the service does not improve their workflow for collecting missing accounting documents compared with their existing process

The guarantee applies only to the subscription fee attributable to the first month. For quarterly, annual or other prepaid billing, this means only the pro-rated amount attributable to that first month, not the remaining prepaid period. The guarantee does not cover:

accounting errors
tax consequences
VAT or similar tax consequences
missed deadlines
failure by customers or Clients to respond
failures or downtime of third-party services
indirect loss
consequential loss
loss of profit
internal costs
any cost other than the subscription fee attributable to the first month

The guarantee does not change the Customer's responsibility to review accounting documents, exports, bookkeeping, reporting, retention and compliance with applicable law.

A claim under the workflow guarantee must be sent to kevin@bilagpilot.no within 30 days after the first paid subscription starts. The Customer must briefly explain how the service was tested and why it did not improve the workflow.

Bjorvand Solutions may reject a guarantee claim if the Customer did not use the service genuinely, did not complete onboarding, did not test it with a real client group, breached the Terms or submitted the request after the deadline.

22. Support

Support is provided by email at kevin@bilagpilot.no or through other channels made available by Bjorvand Solutions.

Support is provided on a reasonable-efforts basis. No response time is guaranteed unless agreed in writing.

Bjorvand Solutions may prioritise requests based on severity, security, operational importance, subscription type, payment status and whether the request concerns BilagPilot or a third-party service.

The Customer must not send accounting documents, sensitive personal data, passwords, API keys or unnecessary confidential information to support unless this is agreed and necessary.

23. Availability, maintenance and changes

Bjorvand Solutions aims to keep BilagPilot available and stable, but does not guarantee uninterrupted operation, error-free service, a particular uptime, a particular response time, permanent availability of any feature or continuous operation of every integration.

The service may be unavailable, limited or incorrect because of:

planned maintenance
emergency maintenance
security incidents
third-party failures
network failures
technical errors
provider changes
API changes
capacity limits
AI provider failures or AI usage limits
email or SMS delivery problems
force majeure

Bjorvand Solutions may change, improve, remove, restrict or add features. Material changes that adversely affect the Customer will be notified where reasonably practicable.

Security, technical, legal or provider-required changes may be made without advance notice where necessary.

24. Export and access after termination

The Customer should export or transfer relevant accounting documents, receipt declarations, files, statuses, history and integration data before the subscription ends.

After cancellation, non-payment, chargeback, pause, archiving or termination, access to BilagPilot may be blocked or limited.

On reasonable request, Bjorvand Solutions may assist with export for a limited period, but is not required to maintain unlimited access, restore deleted data, keep integrations active or provide a customised export after termination.

The Customer is responsible for maintaining its own required copy of accounting documents and supporting documentation before access ends or data is deleted.

25. Deletion and retention

The detailed retention rules, current operational behaviour and standard retention targets are described in the Data Retention Schedule. Where Bjorvand Solutions processes Customer Personal Data as a processor, deletion and return are also governed by the DPA.

Trial expiry changes the trial state, access rights, grants and inbound-upload permissions, but does not delete Customer Data. A workspace may become read-only while clients, requests, responses, files, integration data and history remain available for reading, export, upgrade or a deletion request.

Deleting a request is primarily an archive operation. Public tokens may be revoked and reminders stopped while history and uploaded files remain. Deleting a client marks the client inactive or soft-deleted and archives active requests, while related history and uploaded files may remain available.

The account-deletion flow begins a verified deletion request and an internal review. It does not perform immediate full deletion automatically. Completion may require verification of identity and authority, clarification of workspace ownership or subscription status, export or return instructions, review of legal-retention duties, and processing of dependent records, integrations, storage and subprocessors.

Bjorvand Solutions will process a verified and actionable deletion or return instruction without undue delay. Any periods described as targets in the Retention Schedule are operational objectives rather than guarantees that every copy will be automatically removed on an exact day. Timing may vary according to the scope of the request, technical dependencies, provider backup rotation, legal holds, security investigations, disputes and other lawful retention needs.

Continued retention may be necessary where:

retention is required for accounting, billing, payment or another legal obligation;
retention is necessary for a dispute, legal claim, security incident, fraud, abuse investigation or evidence of the agreement;
limited payment history, integration audit data, provider logs, AI review data, inbound-email records or troubleshooting information must be kept for a justified period;
limited business or tenant identifiers must be retained to enforce the one-Trial rule;
the Customer lawfully requests extended retention and Bjorvand Solutions agrees; or
copies remain in protected backups or provider systems until ordinary deletion or rotation completes.

The Customer must export required accounting and bookkeeping documentation before access ends or final deletion is completed. BilagPilot is not the Customer's official accounting archive.

26. Intellectual property rights

Bjorvand Solutions owns all rights in BilagPilot, including the software, design, user interface, workflows, database structure, security mechanisms, trademarks, documentation, templates and other material that is not Customer Data.

The Customer owns its Customer Data.

The Customer grants Bjorvand Solutions a limited right to process, store, copy, display, transmit, analyse and use Customer Data to the extent necessary to provide, secure, improve, troubleshoot and support BilagPilot, including features activated by the Customer.

The Customer receives a limited, non-exclusive and non-transferable right to use BilagPilot during the subscription term in accordance with these Terms.

27. Feedback

Where the Customer or Users provide suggestions, ideas, error reports or feedback, Bjorvand Solutions may use them to improve BilagPilot without compensation, provided this does not involve unlawful use of the Customer's confidential information.

28. Confidentiality

Each party must keep the other party's non-public information confidential.

Confidential information may nevertheless be used or disclosed where necessary to:

provide the service
use subprocessors
comply with legal obligations
handle security incidents
establish, exercise or defend legal claims
provide support at the Customer's request
process payments, billing, integrations or technical operations

The Customer must not disclose passwords, tokens, API keys, private links or other security-critical information to unauthorised persons.

29. Privacy

The Privacy Policy explains how Bjorvand Solutions processes personal data as a controller and describes the main processing carried out through BilagPilot.

The Privacy Policy is provided for transparency. It is not a separate contract that the Customer must accept. Acceptance of these Terms confirms that the Privacy Policy was made available, but does not create consent where applicable law requires a separate, freely given consent.

30. Data Processing Agreement

Where Bjorvand Solutions processes personal data on behalf of the Customer, the BilagPilot Data Processing Agreement is incorporated into and forms part of these Terms and the service agreement.

The DPA applies automatically when its scope is met, including where the Customer is a controller or appoints Bjorvand Solutions as a subprocessor. It contains the parties' contractual data-processing terms, including instructions, confidentiality, security, subprocessors, international transfers, assistance, incidents, audits, and return or deletion.

The Data Retention Schedule forms part of the DPA for Customer Personal Data. It describes current product behaviour, retention criteria and operational targets. If these Terms conflict with the DPA on the protection or processing of Customer Personal Data, the DPA prevails. If the DPA and Retention Schedule conflict, the interpretation that gives effect to the Customer's lawful deletion or return instruction and mandatory data-protection law prevails.

Bjorvand Solutions acts as an independent controller for its own account administration, authentication administration, subscription and payment administration, security, fraud and abuse prevention, service analytics, legal compliance, contract evidence, ordinary support administration and operation of its business. That processing is described in the Privacy Policy and is not governed by the Customer's processor instructions, except where a support activity involves processing Customer Personal Data solely on the Customer's behalf.

31. Limitation of liability

BilagPilot is provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, Bjorvand Solutions is not liable for:

indirect loss
consequential loss
loss of profit
loss of revenue
loss of customers
loss of goodwill
errors in the Customer's bookkeeping, reporting, tax or VAT treatment
missed deadlines
failure by the Customer's Clients to respond
errors, omissions or misunderstandings in accounting documents, receipt declarations, supporting documentation, text responses or uploads
incorrect use of the service
loss caused by third-party services, accounting systems, SMS providers, email providers, AI providers or payment providers
errors, delays or limitations in integrations, APIs, synchronisation or provider delivery
incorrect, incomplete or misleading AI suggestions, AI statuses or Smart Kontroll assessments
loss caused by the Customer's failure to export, review, archive, follow up or exercise professional judgement
security incidents caused by the Customer, Users or Clients sharing upload links, passwords, API keys, tokens, email accounts or access in an unsafe manner
loss caused by inbound email, email attachments, signature images, inline images or messages being misrouted, ignored, filtered, unable to be matched or requiring manual handling
loss caused by provider changes, price changes, API changes, rate limits, downtime or changes to third-party terms

To the maximum extent permitted by applicable law, Bjorvand Solutions' total aggregate liability arising out of or in connection with BilagPilot is limited to the amount the Customer paid for BilagPilot during the six months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be limited or excluded, or to liability caused by wilful misconduct or gross negligence. Nothing in these Terms limits any non-excludable guarantee, right or remedy that the Customer has under law that actually applies to the agreement.

32. Force majeure

Bjorvand Solutions is not liable for delay, failure to provide the service, downtime, data loss, error or limited functionality caused by circumstances beyond its reasonable control, including power failure, network failure, cyberattack, government action, war, strike, natural event, pandemic, provider failure, payment-provider failure, email or SMS failure, accounting-system failure, AI-provider failure, API change or a similar force majeure event.

33. Changes to the Terms

Bjorvand Solutions may change these Terms.

Material changes will normally be notified at least 30 days before they take effect. Changes required for security, legal, technical, provider or regulatory reasons may take effect sooner.

Changes to the DPA and Retention Schedule are governed by those documents and applicable data-protection law. The Privacy Policy may be updated as a transparency notice when processing practices, providers or legal requirements change.

If the Customer does not accept materially changed contractual terms, the Customer must stop using BilagPilot and cancel the subscription before the change takes effect.

Continued use after contractual changes take effect constitutes acceptance of the changed contractual terms where permitted by applicable law. A change to the Privacy Policy alone does not convert the Privacy Policy into a contract or consent.

34. Assignment

The Customer may not assign the agreement without Bjorvand Solutions' written consent.

Bjorvand Solutions may assign the agreement to another entity in connection with a reorganisation, sale of business, merger, demerger or other transfer of BilagPilot or the business.

35. Governing law, language and disputes

The agreement is governed by Norwegian law, without regard to conflict-of-law rules, subject to any mandatory law that actually applies to the Customer or the agreement.

The parties will attempt to resolve disputes through good-faith dialogue. If a dispute is not resolved, it may be brought before the ordinary courts, with the courts at Bjorvand Solutions' place of business in Kragerø, Norway, as the agreed venue to the extent permitted by applicable law.

For the Norwegian Service, the Norwegian-language version governs. For the International Service, the English-language version governs. Any translation that is not the governing language version is provided for convenience only.